Reporting to the Vice President and Dean of Enrollment, the Director of Financial Aid will be responsible for the development and implementation of financial aid strategies, policies, and procedures to serve the Institution's goals and ensure compliance with federal, state, and local regulations.

Essential functions:
• Day-to-day operations of the Financial Aid Office at the School of the Museum of Fine Arts (SMFA).
• Ensure that all federal, state, institutional and private financial aid programs, including scholarships, student employment (Federal Work-Study), educational grants and loans, are functioning effectively.
• Ensure that department operations are consistent with professional standards and best practices in customer service, student retention and responsiveness, in a high functioning school environment.
• Handle sensitive issues and information with confidentiality and discretion.
• In collaboration with the Vice President and Dean of Enrollment, develop staff work schedules and direct assignments for enrollment of students, including financial aid awarding, counseling and processing.
• Administer and conduct ongoing statistical reviews and reconciliation of all financial aid programs, including Student Employment, Federal Pell Grant, Federal SEOG, Institutional Scholarships, Federal Direct Loans, and any other source of funds for student assistance.
• Provide overall direction for interpretation and implementation of federal, state and institutional policies and ensure that internal processing procedures are developed to meet regulatory guideline/requirements.
• Provide overall direction and analysis for Financial Aid Office computer systems and programs; recommend enhancements to existing systems/programs or the purchase of new systems/modules in order to maximize the processing of financial aid.
• Work with SMFA leadership to develop overall awarding philosophy and strategy for the federal campus-based aid programs in order to ensure effective usage of funds.
• In collaboration with the Vice President and Dean of Enrollment, develop short-range and long-range schedules and planning strategies within the areas/functions of the Financial Aid Office operations.
• Ensure the timely completion and submission of all required federal, state and agency reports, such as the annual Fiscal Operations Report and Application to Participate Report FISAP.
• Serve as Administrator for Financial Electronic websites, such as Common Origination and Disbursement (COD) and NSLDS.
• Maintain expertise in all areas of financial aid so that the department can plan and react positively to constantly changing federal, state and institutional policies concerning student assistance.
• Responsible for the development and dissemination of all major financial aid literature and forms utilized by the Financial Aid Office.
• Serve as liaison with Tufts University to ensure all MFA students are being counseled effectively by both SMFA and Tufts University Financial Aid Office.
• Establish customer service as a cornerstone for effective and timely packaging and services.
• Confer with individual students/parents regarding special circumstances that may affect eligibility for aid.
• Work closely with Finance and Administration to coordinate and respond to financial aid audits and external program reviews.
• Collaborate with the Business Office to reconcile all aspects of Financial Aid to Finance records.
• Troubleshoot problems as they arise and recommend and carry out appropriate resolutions.
• Participate in the ongoing development and maintenance of the departmental policy, procedure and processing manuals.
• Manage and supervise staff of three; including hiring, assigning duties, checking work, approving time-off, handling disciplinary issues and preparing performance evaluations.
• Provide leadership to an eager, willing and hard working group of professionals.
• Build and maintain strong working relationships with key campus partners, including admissions, student accounts, and registrar, for successful matriculation and retention of all students.

• BA degree with 5 to 7 years of experience in Financial Aid
• Problem solving and conflict resolution experience in an academic environment
• Budget preparation and control
• Principles and practices of effective administration, supervision and training
• Thorough knowledge of the Family Education Rights and Privacy Act (FERPA), Title IV, Title V and state regulations
• Interpersonal skills, use of tact, patience and courtesy
• Knowledge of Microsoft Word, Excel and PowerPoint
• Experience with EDConenct, EDEexpress, Jenzabar EX and PowerFAIDS preferred
• Must possess excellent written, verbal, organizational and customer service skills
• Must be able to handle multiple tasks with minimum supervision and use sound judgment
• Requires excellent attention to detail
• Superb follow-through skills
• Must be willing to work in a team environment
• Must handle confidential information with care and discretion

For consideration, please submit your letter of interest and résumé to: You may also submit your materials via postal mail to: Human Resources Department, Museum of Fine Arts, Boston, 465 Huntington Avenue, Boston, MA 02115. Only those selected for interviews will be contacted.

The SMFA is an Equal Opportunity Employer and seeks diversity in its workforce.




Full Time


35.00 hours per week

Mon-Fri, 9:00am-5:00pm


August 5, 2014


SMFA - Financial Aid