Under the administrative direction of the Deputy Director, will have overall responsibility for all aspects of the Visitor Experience. Responsible for current and long-range delivery of quality service to all Museum members and visitors, including protective services and the guard force; membership sales and benefits fulfillment; admissions and ticketing; customer service training for frontline staff and volunteers; e-communications; Access programs and services; group sales and service; information center operations; and house management for public programs.
Requires a Bachelor’s degree, Master’s degree preferred, and a minimum of 7-10 years leadership experience in a closely related management capacity. Must have expert communication and presentation skills, as well as a demonstrated track record managing and mentoring a large staff and volunteer pool. Creative, strategic thinker with proven project and program management experience. Mature organizational skills and the ability to build consensus within large cross-functional project teams to deliver results. Superior quantitative skills to meet revenue goals and manage complex budgets and a strong technology background. Requires superb relationship building skills and diplomacy. Send cover letter and resume to: resumes@mfa.org
Status: Full-Time
Posted: 7/25/12
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