Visitor Information Specialist

To ensure that each visitor’s experience exceeds his or her expectations, the department of Member and Visitor Services promotes superior customer service and creates a welcoming environment for everyone, from first-time visitors to returning long-time MFA members.

Visitor Information Specialists play a vital role in welcoming our visitors; providing the necessary information to make each visitor’s experience is enriching and memorable. Visitor Information Specialists split their volunteer time between the MFA lobbies, the Sharf Visitor Center, and Museum galleries.


  • Provide information to visitors about the MFA and our collections, public programs, and special exhibitions
  • Be proactive in approaching visitors and answering questions, including the location of amenities (restrooms, etc.) and works of art, as well as general Museum inquiries
  • Remain knowledgeable regarding MFA exhibitions and program offerings via continued review of the Museum’s Web site, the Visitor Center Extranet site, and Museum publications. In order to maintain a solid understanding of the changing state of the Museum through the rotation of collections and exhibitions, Visitor Information Specialists are also expected to visit the galleries often and view all special exhibitions
  • Provide general information on Membership programs and Admissions pricing, directing or leading visitors to membership and ticketing staff as appropriate
  • Demonstrate proficiency in using the MFA electronic resources, including the Museum’s intranet, extranet, and Web site, (Navigation of procedural, policy, and collections information is required.)
  • Be prepared to find and answer questions about other Museums and attractions in Greater Boston that might be of interest to visitors who are visiting the area
  • Keep the Visitor Center neat and orderly
  • Utilize email and the Visitor Center Extranet site to coordinate schedules and communicate with Visitor Center staff
  • Attend all required training sessions (Ample advance notice will be provided.)
  • Volunteer for at least one three-hour shift each week


  • Outgoing personality and ability to proactively interact with visitors
  • Demonstrated successful customer service experience, (especially within a busy atmosphere)
  • Demonstrated success exhibiting strong judgment and problem solving skills
  • Ability to give directions clearly and concisely
  • High comfort level with technology and computers
  • Excellent interpersonal skills
  • Ability to walk and stand for several hours if necessary
  • Ability to commit to one three-hour shift per week for at least nine months




Part Time


Minimum of one 3-hour shift per week for at least nine months. Thursday/Friday evenings and/or Sundays


December 7, 2010


Member and Visitor Services