Visitor Wayfinding Specialist

Visitor Wayfinding Specialists play a vital role in welcoming our visitors; providing the necessary information to make each visitor’s experience enriching and memorable. Visitor Wayfinding Specialists split their volunteer time between the MFA lobbies, the Sharf Visitor Center, and Museum galleries. This position requires standing and walking for an entire 3 ½ hour shift. The primary responsibility of this role is providing exceptional service to members and visitors of the Museum. In order to maintain a high degree of service, Visitor Wayfinding Specialists are required to:


  • Volunteer for at least one 4-hour shift each week
  • Attend all required training sessions (Ample advance notice will be provided.)
  • Be proactive in approaching visitors and answering questions, including the location of amenities (restrooms, etc.) and works of art, as well as general Museum inquiries
  • Provide visitors with information about the MFA and our collections, public programs, and special exhibitions
  • Demonstrate proficiency in using the MFA electronic resources, including the Museum’s intranet, extranet, and Web site
  • Provide general information on Membership programs and Admissions pricing, directing or leading visitors to membership and ticketing staff as appropriate
  • Remain knowledgeable regarding MFA exhibitions and program offerings via continued review of the Museum’s Web site, the Visitor Center Extranet site, and Museum publications. (In order to maintain a solid understanding of the changing state of the Museum through the rotation of collections and exhibitions, Visitor Wayfinding Specialists are also expected to visit the galleries often and view all special exhibitions)
  • Be prepared to find and answer questions about other Museums and attractions in Greater Boston that might be of interest to visitors who are visiting the area
  • Keep the Visitor Center neat and orderly
  • Utilize email and the Visitor Center Extranet site to coordinate schedules and communication with Visitor Center staff.


  • Outgoing personality and ability to proactively interact with visitors
  • Demonstrated successful customer service experience, (especially within a busy atmosphere)
  • Demonstrated success exhibiting strong judgment and problem solving skills
  • Ability to give directions clearly and concisely
  • Excellent interpersonal skills
  • Ability to walk and stand for several hours
  • Ability to commit to one 4-hour shift per week for at least twelve (12) months

*There will be required trainings on select evenings and Saturdays, (schedule will be provided if you are selected for an interview.) You must be available to attend these trainings if you would like to apply for this position.




Part Time


Flexible, including evenings/weekends. At least one 4-hour shift per week


November 11, 2014


Member and Visitor Services