The MFA Ambassador Program is an opportunity open to work-study eligible students at participating universities. Ambassadors provide on-the-spot customer service to MFA visitors throughout the building. They help visitors plan and navigate the Museum and offer guidance and interpretation. Positions begin in the fall semester and require a year-long commitment. For more information, please contact Blair Dowd.
Job Name: Ambassador, Museum of Fine Arts, Boston
Pay Rate: $11 / hour
Hours per week: 10-15
Position begins October 1, 2014
Wednesday and Thursday evenings are required and dedicated to training
The Museum of Fine Arts, Boston, is looking for Ambassadors to provide superior customer service as they engage with MFA visitors throughout the building. Under the supervision of the Information Center’s Assistant Manager, Ambassadors will help MFA guests navigate through the Museum, offering guidance and interpretive assistance. Ambassadors will provide the added human support that many first time and infrequent visitors seek in order to have a welcoming learning experience. This will be a highly visible opportunity to further the goals of the Museum’s strategic plan to improve the visitor experience.
Candidates should have excellent interpersonal and customer service skills with a knowledge or interest in art. Comprehensive training with Museum staff and curators is provided and is required for placement in this position. This position consists of 10 to 15 hours per week, including weekends/evenings. Interview required.
- Will be responsible for providing a presence in the public spaces of the Museum, which could include the lobbies, galleries and visitor center. Ambassadors will be expected to be on their feet, constantly monitoring visitor service needs in their assigned areas.
- In the lobbies and other decision-making spaces, will assist visitors in planning their visit by asking them what they would like to see or by providing suggestions if requested.
- Within the galleries, will be proactive in answering visitors’ questions, such as the location of amenities (restrooms, etc.), the location of art objects, or information about the Museum’s hours.
- Will serve as the voice of the visitor, documenting visitors’ questions and concerns on a daily basis and communicating these issues to the Member and Visitor Services department.
- Will be empowered to resolve visitors’ complaints on the spot in a way that is consistent with the MFA’s approach to customer service.
- Will be expected to attend ongoing training/enrichment classes pertaining to customer service, museum operations, and art interpretation.
- Federal Work Study student at participating university
- Candidate for a Bachelor’s or Master’s degree with an interest in art or Art History
- Excellent interpersonal skills, with a desire to work in a customer service environment
- Ability to commit to a year-long position, consisting of 15 hours per week, primarily on the weekends and in the evenings
- Experience working in a customer service environment a plus
- Multilingualism or an interest in global culture a plus
- We will begin recruiting for new Ambassadors for Fall 2015 during the summer
- Submit cover letters and resumes to Blair Dowd at firstname.lastname@example.org
- Interviews will be held at the MFA during predetermined dates and times
- Notifications of acceptance to the position will be made during the last week of September
- Comprehensive training in Museum operations and collections for final candidates begins in October
Made possible by the Susan and Digger Donahue Fund for the Ambassador Program, the Institute of Museum and Library Services, and the Elisabeth K. Davis Communication Fund.