General Ticketing Policies
Refunds and Exchanges
All ticket sales are final. There are no refunds or exchanges. The MFA reserves the right to change, without notice, exhibitions, programs, dates, times, and prices.
A per-ticket processing fee applies to all online and phone orders. Some purchases are subject to per-order fees. An additional $4.50 per-order fee applies for mail delivery.
Tickets may not be resold on Museum property.
In the Event the Museum is Closed
If the Museum is closed due to inclement weather or unforeseen circumstances, all activities and programs are cancelled. Programs are also subject to cancellation at other times. For updates on cancellations and closings, call 617-267-9300.
Purchasing Tickets Online
In order to purchase tickets online, you must register for a “Membership and Tickets” account here.
How to Obtain Your Tickets
By Mail: If you purchased your tickets more than ten business days prior to the event or visit date, you can have your tickets mailed via US Postal Service for an additional per-order fee of $4.50.
Will Call: Tickets ordered within ten days of an event or visit will be held in will call automatically. Will call tickets can be picked up in advance or on the day of the program or visit at any ticket desk. On the day of the program or visit, you can print your tickets from any of the self-service kiosks located at each entrance. To print tickets from the kiosk, you must have your order confirmation number or the credit card used to make the purchase.
Museum Admission Policies
All discount tickets must be obtained in person at the Museum.
Full-price adult, senior, and student tickets can be purchased in advance online. All youth tickets (ages 17 and under) must be obtained in person at the Museum. All youth under age 14 must be accompanied by an adult.
Free admission tickets are required and available in person at any ticketing desk. Visitors are advised to arrive early due to the popularity of free days. All programs and activities are first-come, first-served. For information about upcoming free days, please see the Visit section of our website.
Member and non-member pricing is available for most programs. Pricing and exceptions are noted online and in print materials. University Members (with proper identification) and Corporate Members (with transferable membership cards) receive member-priced tickets when purchased in person on the day of the event.
Program tickets do not require purchase of Museum admission. Tickets may not be refunded or exchanged. All prices, dates, and times are subject to change.
Arriving for Your Program
Visitors are advised to arrive at the MFA 30 minutes prior to the program start time in order to pick up tickets and get to the program location. Seating is not assigned and latecomers will be seated at the discretion of the house managers. No refunds or exchanges will be made for latecomers.
Remis Auditorium is convenient to both the Huntington and State Street Corporation Fenway entrances. Alfond Auditorium is reached most easily from the State Street Corporation Fenway Entrance. Visitors with disabilities may enter through either public entrance, or through the Linde Family Wing entrance.
After-hours programs may use a specific entrance. Please check the event page for this information as well as when the doors will open. Galleries, dining, shopping, and valet parking are not open or available during after-hours programs. Standard parking rates apply during after-hours programs.
Doors and ticket desks will remain open for 30 minutes after the start of an after-hours program. At this time, the doors will be closed and latecomers will not be admitted.
Sold Out Programs
Many programs frequently sell out. Visitors are encouraged to buy tickets in advance to guarantee a seat. If a program will have a standby line, it will be noted on the program webpage, and any tickets released are likely to be limited in number. The Museum cannot resell no-show or latecomer seats.
For the safety of its visitors and performers, the MFA reserves the right to reschedule outdoor programming to an indoor venue. The decision to change a program venue is made at the sole discretion of the Museum on the day of the event. There are no refunds or exchanges given for changes of venue due to inclement weather.
Concerts in the Courtyard
Outside food and beverage items are not permitted. Any large Tupperware or bags of prepared or purchased food will need to be checked or thrown out. Alcoholic beverages are not permitted in the Museum and will be confiscated.
Bags larger than 11”x15” are not permitted inside the Museum and must be checked. All bags and belongings are subject to search.
Lawn chairs over 3’ in height when unfolded are not permitted in the Courtyard.
In the event of inclement weather, concerts will be moved to Remis Auditorium. This decision will be made by 1:30 p.m. on the day of the event and all ticketholders will be notified. Lawn chairs, food, beverages, and large bags are not permitted in Remis Auditorium.
Tickets for Free Programs
Please see program webpages for specific details. All free programs are first-come, first-served.
Tickets for Member Events
Visit Membership to see upcoming events. Tickets are required for these events and are available online, in person, or by phone, first come, first served. We recommend getting your tickets online.
Children at Programs
All visitors, regardless of age, require a program ticket in order to enter the program venue. While many Museum activities are child-friendly, some programs may not be suitable for a younger audience. Please check the program website, or call 617-267-9300 for more information.