Ticketing Policies

All youth and discount tickets must be obtained in person at the Museum.

A per-ticket processing fee applies to all online orders; some purchases are subject to per- order fees. An additional $4.50 per order fee applies for mail delivery.

As a member benefit, the Museum offers occasional exclusive programming with limited availability. Free tickets for these programs are available on line, in person, or by phone on the day of the event, beginning at 10 am. Number of tickets is commensurate with level of membership. First come, first served. We recommend you secure tickets online or in person when possible, as high call volume may occur.

Tickets for free programs are available at all ticket desks on the day of the event only. First come, first served.

For the safety of its visitors and performers, the MFA reserves the right to reschedule outdoor programming to an indoor venue. Decisions are normally made by noon on the day of the event. The decision to change an event venue is made at the sole discretion of the Museum. There are no refunds given for changes of venue due to the weather.

Visitors are advised to arrive at the MFA 30 minutes prior to the program start time in order to pick up tickets and get to the program location. Remis Auditorium is convenient to both the Huntington and State Street Corporation Fenway entrances. Alfond Auditorium is reached most easily from the State Street Corporation Fenway Entrance. Visitors with disabilities may enter through either accessible entrance; each is equipped with ramps and power-assist doors.

If the Museum is closed due to inclement weather or unforeseen circumstances, all programming is cancelled. Programs are also subject to cancellation at other times. For updates on cancellations and closings, call 617-267-9300.

Will call tickets can be picked up in advance or on the day of the program at any ticket desk. On the day of the program, you can print your tickets from any of the kiosks located at any entrance. To print tickets from the kiosk, you must have the order number or the credit card used to make the purchase. Visitors are advised to arrive 30 minutes prior to the program start time.