Ticketing Policies

All the Museum's programs and events through August 31, 2020, are canceled.

If you have already purchased program tickets for MFA events through August 31, 2020, you should receive an e-mail by April 1 offering the choice of requesting a refund or donating the value of your tickets to the MFA Fund. If you are a ticket holder and did not receive an e-mail by April 2, please follow these steps to donate the value of your tickets or receive a refund:

Please call our ticket line at 1-800-440-6975 between the hours of 10 am and 6 pm, Monday through Friday, and 10 am to 4 pm on Saturdays, to speak with a representative who may assist you.

Refunds apply to:

  • Purchased tickets to MFA events through August 31, 2020 (reimbursement).
  • Purchased multi-day course or studio art classes. (Customers will be reimbursed for unused portion of the course or class.)

They do not apply to ticket holders of complimentary tickets to member events and other free, ticketed events.

We hope you will bear with us while our operations are limited. Due to operational delays while the Museum is closed, refunds will be processed between 4 to 6 weeks after the Museum reopens for regular business. If you need to contact us, please e-mail tickets@mfa.org.

General Ticketing Information

All visitors, regardless of age, require a ticket. All ticket sales are final. Tickets may not be refunded or exchanged, nor may they be resold on Museum property. All prices, venues, dates, and times are subject to change.

There are no fees for orders placed online. A $6 per-order processing fee applies to all phone orders. Some purchases may be subject to additional per-order fees.

Tickets ordered within 24 hours of a program, event, or visit are automatically held in Will Call. Will Call tickets can be picked up at the Museum at any time. You can print same-day Will Call tickets from the self-service kiosks located in the Museum lobbies. To print tickets from the kiosk, you must have your order confirmation number, the credit card used to make the purchase, or the MFA membership card associated with the order.

If the Museum is closed due to inclement weather or unforeseen circumstances, all activities are cancelled. For updates on cancellations and closings, call 617-267-9300.

Museum Admission

Full-price adult, senior, and student tickets can be purchased in advance online or in person on the day of your visit. All youth (ages 17 and under) and discount tickets must be obtained in person at the Museum. Visitors under age 12 must be accompanied by an adult. During days or times when the Museum offers free admission, a ticket is required and can be obtained in person at the Museum. For information about free and discounted admission, please see the Special Offers section under Hours and Admission.

Programs and Events

Unless noted, programs and events are free with Museum Admission and do not require a ticket or advance registration. Access to member events, and limits for free or discounted member tickets, are determined by your active individual membership level (University and Corporate memberships do not apply). Nonmember program and event tickets $25 or more per person include event or program admission and same-day access to galleries and exhibitions. Attendees are advised to arrive at the MFA 30 minutes prior to the scheduled start time in order to pick up tickets and get to their location. All seating is general admission and latecomers will be seated at the discretion of MFA staff.

For after-hours programs and events, specific information is provided regarding which entrance to use and when doors will open. Unless noted, galleries, dining venues, and shops will not be open, and self parking (no valet) will be available at the standard rates. Doors and ticket desks will remain open for 30 minutes after the scheduled start time, at which point doors will be closed and latecomers will not be admitted.

All Museum policies apply to after-hours events. Please follow guidance of Museum staff regarding permitted areas for food and drink and other safety measures.