Exchanges and Returns

If your plans change, please see our policy regarding ticket return and exchange options.

Ticket Information

• Last entry 30 minutes before Museum closing.
• Tickets are available for purchase in person (pending exhibition ticket availability) or in advance on mfa.org or by phone at 1-800-440-6975. $6 per-order processing fee applies to all phone orders.
• General admission tickets are valid for the Museum’s entire operating hours on the given visit day.
  • General admission tickets do not include access to “Van Gogh: The Roulin Family Portraits.”
• Access to “Van Gogh: The Roulin Family Portraits” requires a specific exhibition ticket with a timed-entry time slot for the gallery.
  • Entry time slots are 30 minutes; visitors must enter the exhibition within that 30-minute window.
  • Once inside the exhibition, visitors may stay as long as they like.
  • No re-entry into a special exhibition.
  • If you’re unable to secure tickets in your cart for your entire party within one time slot, please choose a different time that can accommodate your entire group.
  • Make sure to add any free youth tickets to your order at the same time as you add adult tickets.

For more information about purchasing, using, and exchanging tickets, please see Ticketing Policies.

Member Tickets

Members are required to reserve a timed-entry ticket for special exhibitions and are encouraged to reserve exhibition tickets in advance as time slots may sell out. See Membership FAQ for detailed information.

Free and Discounted Admission

See Free and Discounted Admission for all the opportunities to visit the Museum for free or with discounted admission tickets.